Operating Hours – COVID-19 Guest Information

Terms & Conditions

** IMPORTANT COVID-19 INFORMATION FOR GUESTS**
The Henry Jones Art Hotel is committed to offering our guests flexibility to assist in dealing with these unique circumstances, irrespective of how you have booked. We are currently providing options to amend bookings without penalty for those whose bookings were made prior to 16 March 2020. Terms and Conditions apply; please contact our reservations team to discuss options on 1800 723 347.

In light of the current COVID-19 pandemic, we understand that travel restrictions could be in place for when you choose to travel. Should any relevant State and Federal Government Travel Restrictions mean that you will be unable to change or cancel your booking inside the cancellation conditions of your reservation, we will allow a change of date within 12 months of your stay, subject to availability.

If you, or a person in your reservation, is displaying symptoms of COVID-19 within cancellation penalty conditions of your arrival date, we may allow one penalty free change to a date within 12 months of your original stay, subject to availability. All other conditions as per the original booking remain applicable.

We reserve the right to refuse entry or service to a guest displaying COVID-19 like symptoms at check in. No refund of any amounts paid will be made and you are responsible for your costs or expenses that may arise from this refusal. In no event shall Federal Group Properties be liable for any loss of any nature arising out of such an event.

 

Guarantee Policy
All reservations require full credit card guarantee with full payment 48 hours prior to arrival.*

 

Cancellation Policy
Bookings can be cancelled up to 48 hours prior to arrival (2pm) without penalty.
Bookings cancelled (or amended) within 48 hours of arrival (2pm) are fully non-refundable (tax inclusive).*

 

Booking Policy
All accommodation and tour bookings must be guaranteed at the time of reservation by provision of credit card details. Please see rate details and booking policies for individual rate offers at the time of booking. Please be advised that a 2.2% non-refundable credit card surcharge is applicable to AMEX & Diners card only. By providing credit card details you warrant that you have the authority to use the credit card and you authorise the Federal Group to charge the cost of your booking to the credit card. If the booking for accommodation is made through a third party, the terms and conditions of that third party also apply. Exceptions apply.*

*Exceptions
Reservations held between 23 December 2020 to 5 January 2021 inclusive have 90 days full payment prior to arrival, cancel 90 days prior to arrival (2pm) to avoid a penalty of full stay’s accommodation (tax inclusive).

Reservations over the below dates have 30 days full payment prior to arrival. Reservations can be cancelled up to 30 days prior to arrival (2pm) without penalty. Reservations cancelled (or amended) within 30 days of arrival (2pm) are fully non-refundable (tax inclusive).

ICC World Cup: 19, 21, 23, 25, 27 October 2020

Wooden Boat Festival: 5-8 February 2021

*Special Packages that are prepaid at the time of booking which are non-refundable and cannot be amended or cancelled.

 

Accommodation – Extra Guest and Child Policy
Rates are per room per night based on two person occupancy, children 12 years and under stay free when sharing room with parents utilising existing bedding.
Extra guests are charged $55.00 per person per night for “room only” rates. Cots are available at no charge.
Pets not allowed.

Check In Time: 2 PM
Check Out Time: 10 AM

King size beds feature in each room and suite, unless otherwise requested. Alternative bedding requirements are subject to availability – please contact The Henry Jones Reservations Team to confirm 03 6210 7700.

 

Complimentary Valet Parking
Complimentary valet parking is available for one vehicle per room. On the occasion where multiple vehicles per room are required, prior notice is required to guarantee additional vehicle spaces.

 

Gift Voucher Blackout Dates
All gift vouchers contain a validity date, however the following blackout dates apply. All gift vouchers are to be presented upon arrival and will be retained by The Henry Jones Art Hotel staff. The gift vouchers cannot be exchanged, are non-refundable and are to be taken as a total package. Any additional requirements will be charged to your account and must be settled prior to your departure. Please contact The Henry Jones Art Hotel directly to check availability and redeem vouchers.

 

Privacy Policy

The Federal Group operates in the tourism and leisure industry and is recognised as Tasmania’s leading tourism, entertainment, accommodation and gambling services provider

Protecting your privacy and the confidentiality of your personal information is fundamental to the way The Federal Group does business.

Our Privacy Policy explains how The Federal Group will manage and protect your personal information.

Many of our operations allow you to interact with us anonymously, such as our bar, dining, entertainment, retail, tourism, conference and gaming facilities.

Your personal information is only collected with your consent during the course of providing you with certain goods or services which you request. Examples of personal information may include your name, address, contact details, credit card details, government issued photo identification reference number, video footage or information about your opinions and what you like.

The Federal Group is bound by the Privacy Act and the 13 Australian Privacy Principles(APPs) set out in that Act. The APPs regulate the way we must handle personal information.

We are committed to protecting your personal information and believe that our Privacy Policy represents industry best practice.

Contact us about privacy

If you have any questions or would like further information about our Privacy Policy please email us.